Individual support

Help with
your verification.

If a company asked you to verify your identity with IDProval, we can help you understand the process and resolve any issues.

Something went wrong?

Try this, in order.

The company that asked you to verify owns the final decision. They can request a manual review or offer another route.

Most failures are image quality. Good light, no glare, the whole document in frame, and nothing covering your face.

If the flow itself is broken or you have a question about your data, email us directly and we will pick it up.

Common questions

My verification was declined. What do I do?

Contact the company that asked you to verify. They control the final decision and can advise on next steps or request a manual review.

How is my data handled?

Verification data is encrypted at rest and in transit. It is only shared with the business that initiated your verification session.

Can I request deletion of my data?

Yes. Submit a deletion request and we will remove your verification data from our systems in accordance with applicable data protection law.

Why is my document not being accepted?

Ensure the document is valid, not expired, and that the photo is clear with no glare or obstructions. Supported documents vary by country.

Still stuck?

Email us with the name of the company that asked you to verify and roughly when you tried. That's usually enough for us to find the session.