Individual Support
If you were asked to verify your identity by a company using IDProval, we can help you understand the process and resolve any issues.
Common questions
Contact the company that asked you to verify. They control the final decision and can advise on next steps or request a manual review.
Verification data is encrypted at rest and in transit. It is only shared with the business that initiated your verification session.
Yes. Submit a deletion request and we will remove your verification data from our systems in accordance with applicable data protection law.
Ensure the document is valid, not expired, and that the photo is clear with no glare or obstructions. Supported documents vary by country.